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Data recovery is the process of recovering data from primary storage media when it cannot be accessed normally. This can be due to physical damage to the storage device or logical damage to the file system that prevents it from being mounted by the host operating system.

Physical damage
A wide variety of failures can cause physical damage to storage media. CD-ROMs can have their metallic substrate or dye layer scratched off; hard disks can suffer any of several mechanical failures, such as head crashes and failed motors; and tapes can simply break. Physical damage always causes at least some data loss, and in many cases the logical structures of the file system are damaged as well. This causes logical damage that must be dealt with before any files can be recovered.

Most physical damage cannot be repaired by end users. For example, opening a hard disk in a normal environment can allow dust to settle on the surface, causing further damage to the platters. Furthermore, end users generally do not have the hardware or technical expertise required to make these sorts of repairs; therefore, data recovery companies are consulted. These firms use Class 100 cleanroom facilities to protect the media while repairs are made, and tools such as magnetometers to manually read the bits off failed magnetic media. The extracted raw bits can be used to reconstruct a disk image, which can then be mounted to have its logical damage repaired. Once that is complete, the files can be extracted from the image.

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